Refund policy

At Jordanbest, customer satisfaction is our top priority. We maintain a clear 30-day return policy, meaning you have 30 days from the date you receive your sneakers to request a return.

1. Return Eligibility:
To qualify for a valid return, your items must meet the following strict conditions:
• Shoes must be completely unworn, uncreased, unused, and in the pristine condition in which they were received (no outdoor scuffs, dirt, or signs of wear on the outsole).
• All original sneaker packaging, including the shoe box, protective tissue, extra laces, hangtags, and inserts, must remain intact and undamaged.
• A valid receipt or proof of purchase from jordanbest.top must accompany the request.

2. How to Initiate a Return:
To begin a return, contact our support team at info@jordanbest.com with your order number and clear photos of the sneakers and shoe box. If approved, we will provide you with a return authorization and the designated return shipping instructions. Items returned without prior authorization will not be processed.

3. Damages, Defects, or Incorrect Items:
Please inspect your footwear immediately upon arrival. If the product received is defective, materially damaged, or incorrect in size/style, contact info@jordanbest.com within 48 hours of delivery. We will arrange a prepaid exchange or provide an immediate full refund at no additional cost to you.

4. Non-Returnable Items:
We do not accept returns on sale/clearance items, promotional mystery boxes, or digital gift cards.

5. Exchanges:
The fastest way to exchange a pair (e.g., for an alternate size) is to initiate a standard return for your existing order. Once your return is accepted, you can place a new order for the desired pair directly on our site.

6. Refunds:
Once your return is delivered to our facility, inspected, and approved, your refund will be processed automatically to your original method of payment. Credit card issuers and banks typically require 3 to 7 business days to post the refunded amount back to your statement.